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Who is working smart? Bank Director’s Fintech Day at NASDAQ’s MarketSite

Who is working smart? Bank Director’s Fintech Day at NASDAQ’s MarketSite

September 10, 2014

I just returned from Bank Director’s FinTech Day at the NASDAQ’s MarketSite in New York. What an experience! I was able to meet other CEOs and executives focused on helping bank’s use technology to work smarter as well as be there for the NASDAQ closing bell.

Banks can recapture fee loss with technology driven revenue generation

Banks can recapture fee loss with technology driven revenue generation

September 5, 2014

According to a recent article titled Banks’ Fee Bonanza Dries Up in the WSJ  [dollars] , “Banks are making less money from customer-account fees than at any time in the past seven decades as strict government rules and changing consumer behavior squeeze a major source of revenue.

Turn the Call Center into a Revenue Center

Turn the Call Center into a Revenue Center

August 22, 2014

Banks are now finally following other industries to turn their call centers into contact centers, moving them from the cost to the revenue side of the equation. This is beginning to change.

Own the Customer Experience

Own the Customer Experience

July 22, 2014

According to a new survey conducted by SDL, channels have become irrelevant to consumers. 60% of millennials surveyed expect a consistent experience from brands whether online, in store or via phone.

Cisco and Ignite Sales Join Forces to Solve Banks’ Customer Acquisition Challenges

Cisco and Ignite Sales Join Forces to Solve Banks’ Customer Acquisition Challenges

July 7, 2014

This post was written by Al Slamecka, who leads Cisco’s Global Financial Services – Industry Marketing team helping to communicate and promote Cisco solutions that solve business challenges in the financial services industry.

Focus on Treasury Products – It will save your bank

Focus on Treasury Products – It will save your bank

May 27, 2014

The competition is heating up in the world of business banking. New non-banking entrants such as Wal-Mart, Kabbage.com and PayPal are offering products that compete directly with traditional banking products.

Business Banking Sales is now a Board-Level Issue

Business Banking Sales is now a Board-Level Issue

May 13, 2014

Last week I presented at The Growth Conference developed and produced by Bank Director. I pulled the last speaking slot of the show and I was concerned that attendance would have waned by that point.

Show me the numbers! Common Misperceptions about Analytics

Show me the numbers! Common Misperceptions about Analytics

April 23, 2014

As analytics begins a steady march into mainstream understanding, many banking executives still possess common misperceptions about how analytics can help their organizations.

Filling the Gap Propels Bank Branch Profitability

Filling the Gap Propels Bank Branch Profitability

April 17, 2014

There are 90,000 bank branch offices across North America. Each branch has its own specific product needs depending on its demographic and surrounding culture. Banks purchase market specific data on a regular basis.

Battling Non-Bank Competitors

Battling Non-Bank Competitors

April 4, 2014

Banks today are facing a historical threat, not unlike what the publishing industry recently experienced, with non-bank competitors quietly nibbling away at their customer base. In this video, Mitchell Orlowsky, chief executive officer of Ignite Sales, Inc., discusses ways that banks can improve sales performance and competitive advantage.