Brilliant Customer Engagement Management

Compliant - Consistent - Accurate Guided Conversations across all channels

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Bank Director Icon
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Central Bank Significantly Increased Account Opening at Point-of-Sale

Awards Won

Monarch Celent Model Big Innovation Big Innovation Big Innovation

The Real Results

38% increase in customer satisfaction

50x increase in customer application rates

Compliant Dialog with 100% of customers to meet their needs

Consistent conversations across all channels eliminating bias

How it works

What Banks are saying

The service has allowed us to have more, higher quality conversations with our customer and prospects. New customer activations have exceeded our expectations.

Jim Weber

CMO Comerica Bank

Elite Partners

Banking Solutions

Getting started with ease

Industry Insights


May 23, 2016

George Noga brings decades of leadership experience in financial services, software and technology to Ignite Sales. His career has been focused on helping financial institutions meet the needs of their customers and members.

May 4, 2016

Ignite IQ Analytics Gets Gold. Ignite Sales today announced that for the second year in a row it was named the winner of the Gold Stevie® Award in the New Product or Service of the Year - Content - Sales & Marketing Intelligence Solution category in The 14th Annual American Business Awards.

February 9, 2016

Ignite Sales Introduces Retail Banking Smart Promotions and Live Chat and Scheduling Integration to Improve Customer Engagement

Ignite Sales today introduced Smart Promotions as well as integration into Instant Scheduling and Live Chat as a part of its Omnichannel Sales Analytics solution. These new innovations improve customer engagement for more personalized and effective customer acquisition campaigns. Smart Promotions and the two new integration functions have allowed banks to increase qualified leads by 20% and improve the customer buying experience. 


October 25, 2016

The Cross-Selling Conundrum: Is There a Solution?

With so much drama and tension surrounding cross-selling in the banking industry, how should banks properly respond? The answer isn’t as complex as you’d think. Learn:

  • The negative implications of reactively eliminating cross-selling
  • How to improve customer and employee retention
  • Ideas on how correctly cross-selling actually helps banks sustain compliance

September 25, 2016

Ensuring Compliant Customer Engagement from “hello”

In light of the current events on wrongful account openings, wouldn’t it be great if bankers could have a consistent and compliant conversation with every customer; and know with confidence they are helping each customer improve their financial life? A customer engagement platform that provides documented, compliant, dynamic sales dialogs will ensure customers’ needs are met in a transparent and compliant manner.

Here are three facets to Brilliant and Compliant customer engagement.

July 12, 2016

What is Customer Engagement Management? Retail Banks Need It Now!

The survival of every bank in the US will ultimately depend on how well they engage with customers at every point of interaction, especially through digital channels. Consumer engagement technologies play a critical role for financial institutions in meeting customer needs and expectations.