The Three Facets of Brilliant Customer Engagement
Discover and Fulfill Customer Financial Needs
Improving the lives of customers through dynamic guided engagement.
Guided, consistent dialog with customers resulting in the discovery of customer needs and identifying the perfect set of products and services to improve their lives.
Ensuring Compliant Customer Engagement
Ensuring a consistent dialog with customers to help eliminate bias and unethical behavior.
Dynamic, guided customer engagement dialog with documented rational, documented recommendations, accessible real-time.
May 4, 2016
Ignite IQ Analytics Gets Gold. Ignite Sales today announced that for the second year in a row it was named the winner of the Gold Stevie® Award in the New Product or Service of the Year - Content - Sales & Marketing Intelligence Solution category in The 14th Annual American Business Awards.
February 9, 2016
Ignite Sales Introduces Retail Banking Smart Promotions and Live Chat and Scheduling Integration to Improve Customer Engagement
Ignite Sales today introduced Smart Promotions as well as integration into Instant Scheduling and Live Chat as a part of its Omnichannel Sales Analytics solution. These new innovations improve customer engagement for more personalized and effective customer acquisition campaigns. Smart Promotions and the two new integration functions have allowed banks to increase qualified leads by 20% and improve the customer buying experience.
October 25, 2016
With so much drama and tension surrounding cross-selling in the banking industry, how should banks properly respond? The answer isn’t as complex as you’d think. Learn:
- The negative implications of reactively eliminating cross-selling
- How to improve customer and employee retention
- Ideas on how correctly cross-selling actually helps banks sustain compliance
September 25, 2016
In light of the current events on wrongful account openings, wouldn’t it be great if bankers could have a consistent and compliant conversation with every customer; and know with confidence they are helping each customer improve their financial life? A customer engagement platform that provides documented, compliant, dynamic sales dialogs will ensure customers’ needs are met in a transparent and compliant manner.
Here are three facets to Brilliant and Compliant customer engagement.
July 12, 2016
The survival of every bank in the US will ultimately depend on how well they engage with customers at every point of interaction, especially through digital channels. Consumer engagement technologies play a critical role for financial institutions in meeting customer needs and expectations.